Booking a Return
Why can’t I return my item?
Your item may be showing as ineligible for return for one or more of the following reasons:. • Final Sale – The item was purchased as final sale and is not eligible for return.• Hygiene Items – Items such as CSB Socks, Towels, Underwear, KeepCups, an
I removed the tags from my items, can I still return them?
We’re happy to accept returns if the tags have been removed, as long as the tags are still kept and returned within the original garment bags, as our team can reattach these. When sending your return back, we kindly ask that you keep the environment
Why don't you offer return labels to my country?
At this time, CSB is unable to provide prepaid return labels for customers located in certain regions. If your country is not eligible, you can still return your order by following the steps below:. Lodge your return through our Returns Portal as nor
What happens if my card has been cancelled and I’m waiting for a refund?
If your card has been lost, stolen, or cancelled, your refund will still be processed back to the original payment method used for your order. In most cases, if the bank account linked to that card remains open, the funds will still be received and c
Can I return my exchange order?
Yes — all customers are eligible to return their exchange order within 30 days of delivery. To lodge your return, simply visit our Returns Portal and use your new exchange order number to begin the process. Please note, we’re unable to offer exchange
Why does an item show in stock but isn’t available for my exchange?
If you’re seeing an item listed as in stock but it isn’t available to select for an exchange, this is likely due to our stock reserve system. In some cases, items may appear available on the site but are already in limited availability. Because of th