Booking a Return
Why is my item not eligible for a return?
Your item may not be eligible for return for one or more of the following reasons:. If your items do meet our return conditions and are still showing as ineligible, please contact our customer service team at [email protected].
I removed the tags from my items, can I still return them?
We can accept returns if the tags have been removed, as long as the tags are still within the original garment bags. Our team can reattach these. Upon return, we ask that you please keep the environment in mind and send your return back with all orig
Why don't you offer return labels to my country?
Currently, CSB is unable to provide return labels for customers located in the following regions:. To process your return, please book it as usual through our return portal. The final page will provide you with our return shipping address. You'll nee
How do Afterpay/Paypal pay in 4 refunds work?
Please note: Refunds are only offered for first time customers. If you have paid for your CSB purchase via AfterPay/ PayPal pay in 4 or any other payment instalment plan please refer to the below refund process. In the case where you have already pai
Can I use my discount after a return?
All our discount codes are one-time use. This means that if you return an order for which you have claimed points, the points and the discount code are non-refundable. You can read more about this in section 7 of our terms and conditions here.
Why does an item show in stock but isn’t available for my exchange?
If you're seeing an item listed as available but not for exchange, it's likely due to our reserve system. This means the item is low in stock, and we cannot hold it specifically for exchanges. In this case, you'll need to return the item for store cr