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CSB Help Center

Have a quick question? Check our Frequently Asked Questions for more information.

CSB Help Centre

What is CSB’s return policy?

Are there any exclusions from the returns policy?

Can I return for a refund?

Can I return sale items?

Will you refund my shipping fees if I make a return?

I have a faulty item, what should I do?

CSB Return Policy

CSB in LA: Returns Policy

Return Policy

Can I exchange my order for another size?

What should I do if my size isn’t available for exchange?

How do I exchange my CSB items for a different colour or style?

How do I return my exchange order?

Why does an item show in stock but isn’t available for my exchange?

Exchanges

I didn’t follow the CSB returns process, what should I do?

My return has been delivered but I haven’t received my refund/exchange store credit?

I have returns from different orders, can I put them all in one return package?

How can I find my return label?

I have accidentally sent a non-CSB item back, what happens now?

Return Processing & Shipping

I want to cancel my return, what should I do?

Why is my item not eligible for a return?

I removed the tags from my items, can I still return them?

Why don't you offer return labels to my country?

I think the amount for my return store credit is incorrect?

What happens if I select a refund but my payment card has been canceled?

How do Afterpay/Paypal pay in 4 refunds work?

Can I use my discount after a return?

How do I process a return using the CSB app?

Booking a Return

Returns & Exchanges

Do my rewards points expire?

My rewards points disappeared, how can I retrieve it?

My rewards points are missing but didn't check out?

My rewards code will not apply to my cart?

How do I join the CSB Rewards program?

How do I check and redeem my rewards points on your website?

Do I get a birthday reward?

What are the benefits of the CSB rewards program?

How do I check and redeem my CSB rewards points on the app?

How much do I have to spend to maintain my rewards level?

How long does it take for points to appear in my rewards account?

Can I transfer my points between different currencies?

How does the referral program work?

How can I leave a review on my CSB products?

Can I earn points for purchases made before joining the program?

I can't access my CSB account?

How do I redeem my rewards points on your website?

Rewards & Loyalty

Do you deliver to PO Boxes, military addresses or Parcel Lockers?

What is your shipping policy?

Do you offer free shipping?

How do I track my order?

What should I do if my tracking says my order has been delivered, but I haven’t received it?

Will I be charged Duties and Taxes on my CSB order?

When will my order ship?

My parcel was returned to sender, what should I do?

Shipping Locations & Timeframes

Do you ship to Israel?

My tracking has not updated and my parcel is delayed?

I received an email to pay customs duties, is this a scam?

Do you offer a Signature on delivery service?

I think the courier has lost my order, what should I do?

Do I need to pay import duties and taxes on US orders?

I ordered via ShopApp and it says my order is still "Ready to ship"?

What should I do if I’ve entered the wrong shipping address?

Shipping & Delivery

Can I cancel my order or make changes after it’s been placed?

Can I add items to my order after it's been confirmed and paid for?

What should I do if I received the wrong item?

I haven’t received my confirmation email. What should I do?

I made a mistake on my order, can this be updated before it ships?

Why is my CSB gift card showing as invalid?

Does CSB have physical stores?

Can I have my parcel redirected to a different address?

Why does an item shows as sold out before launch?

Order Assistance

Can I use more than one discount per order?

Do you have any discount codes?

I did not receive my sign up discount code?

Do you offer instructor discounts?

Seamless Skin Giveaway Terms & Conditions

CSB in LA: Community Brunch & Browse Giveaway Terms & Conditions

Discounts & Promotions

How can I collaborate with CSB?

Does CSB offer Ambassador/Affiliate discount codes?

How can I follow CSB on socials?

How can I get in touch with CSB about a brand collaboration?

Does CSB have stockists or offer wholesale partnerships?

I'm interested in a career at CSB, where can I apply?

How do I unsubscribe from email & SMS?

CSB in LA: FAQs

Marketing, Collaborations & Events

How can I find out when an item is restocked?

Is your packaging sustainable and recyclable?

Do you sell Gift Cards?

What is the difference between your black leggings/shorts?

What is the Fade fabric?

What is the Serenity fabric?

What is the Activluxe fabric?

What is the Form fabric?

What is the Freedom fabric?

What's the difference between your fabrics?

How do I wash & care for my CSB items?

Are your items sweat proof?

Where are your products made?

Our Fabrics

Do you have a size guide?

What is Rachel Dillon's CSB size/measurements?

What is Isabelle Mathers CSB size/measurements?

What is the length of your leggings?

What crops do you suggest for a larger bust?

How do I choose the right size?

Sizing

Product

I can't find my country on the CSB App?

What payment options do you offer?

I can't log into my app?

I've got a gift card, how can I use it?

How do I download the CSB app?

How can I check my gift card/store credit balance?

Accounts & Checkout

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Categories

Returns & Exchanges

Rewards & Loyalty

Shipping & Delivery

Order Assistance

Discounts & Promotions

Marketing, Collaborations & Events

Product

Accounts & Checkout