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CSB Help Center

Have a quick question? Check our Frequently Asked Questions for more information.

CSB Help Centre

CSB Returns Policy

Are there any exclusions from the returns policy?

Can I return sale items?

Will you refund my shipping fees if I make a return?

I have a faulty item, what should I do?

Will I have to pay return & handling fees?

Former Returns Policy

Return Policy

Why is my item not eligible for a return?

I removed the tags from my items, can I still return them?

Why don't you offer return labels to my country?

I think the amount for my return store credit is incorrect?

What happens if I select a refund but my payment card has been canceled?

How do Afterpay/Paypal pay in 4 refunds work?

Can I use my discount after a return?

How do I process a return using the CSB app?

Booking a Return

Can I exchange my order for another size?

What should I do if my size isn’t available for exchange?

How do I exchange my CSB items for a different colour or style?

How do I return my exchange order?

Why does an item show in stock but isn’t available for my exchange?

Exchanges

I didn’t follow the CSB returns process, what should I do?

My return has been delivered but I haven’t received my refund/exchange store credit?

I have returns from different orders, can I put them all in one return package?

How can I find my return label?

I have accidentally sent a non-CSB item back, what happens now?

Return Processing & Shipping

Returns & Exchanges

Do my rewards points expire?

My rewards points disappeared, how can I retrieve it?

My rewards points are missing but didn't check out?

My rewards code will not apply to my cart?

How do I join the CSB Rewards program?

How do I check and redeem my rewards points on your website?

Do I get a birthday reward?

What are the benefits of the CSB rewards program?

How do I check and redeem my CSB rewards points on the app?

How much do I have to spend to maintain my rewards level?

How long does it take for points to appear in my rewards account?

Can I transfer my points between different currencies?

How does the referral program work?

How can I leave a review on my CSB products?

Can I earn points for purchases made before joining the program?

I can't access my CSB account?

How do I redeem my rewards points on your website?

Rewards & Loyalty

Shipping Locations & Timeframes

Seasonal Shipping Cut-Offs

Shipping & Delivery Policy

How do I track my order?

My order has been delivered, but I haven’t received it

My parcel was returned to sender, what should I do?

Do you offer a Signature on delivery service?

Do I need to pay import duties and taxes on US orders?

What should I do if I’ve entered the wrong shipping address?

Do you ship to Israel?

I think the courier has lost my order, what should I do?

I ordered via ShopApp and it says my order is still "Ready to ship"?

Shipping & Delivery

Can I cancel my order or make changes after it’s been placed?

Can I add items to my order after it's been confirmed and paid for?

What should I do if I received the wrong item?

I haven’t received my confirmation email. What should I do?

I made a mistake on my order, can this be updated before it ships?

Why is my CSB gift card showing as invalid?

Does CSB have physical stores?

Can I have my parcel redirected to a different address?

Why does an item shows as sold out before launch?

Order Assistance

Can I use more than one discount per order?

Do you have any discount codes?

I did not receive my sign up discount code?

Do you offer instructor discounts?

Win a CSB Wardrobe Terms & Conditions

CSB Pilates Giveaway Terms & Conditions

2025 Best Sellers Giveaway Terms & Conditions

Discounts & Promotions

How can I collaborate with CSB?

Brand Partnerships with CSB

Does CSB have stockists or offer wholesale partnerships?

How do I unsubscribe from email & SMS?

I'm interested in a career at CSB, where can I apply?

Marketing, Collaborations & Events

How can I find out when an item is restocked?

Is your packaging sustainable and recyclable?

Do you sell Gift Cards?

What is the difference between your black leggings/shorts?

What is the Fade fabric?

What is the Serenity fabric?

What is the Activluxe fabric?

What is the Form fabric?

What is the Freedom fabric?

What's the difference between your fabrics?

How do I wash & care for my CSB items?

Are your items sweat proof?

Where are your products made?

Our Fabrics

Do you have a size guide?

What is Rachel Dillon's CSB size/measurements?

What is Isabelle Mathers CSB size/measurements?

What is the length of your leggings?

What crops do you suggest for a larger bust?

How do I choose the right size?

Sizing

Product

I can't find my country on the CSB App?

What payment options do you offer?

I can't log into my app?

I've got a gift card, how can I use it?

How do I download the CSB app?

How can I check my gift card/store credit balance?

Accounts & Checkout

Black Friday Sale FAQs

When will my IM pre-sale order ship?

When does The Black Friday Sale begin?. The Black Friday Sale starts at 2pm PST Tuesday 25 November. Become a CSB Loyalty Member to gain early access and be the first to receive exclusive updates. Will there be early access?. CSB Loyalty Members will

When does The Black Friday Sale begin?The Black Friday Sale starts at&#xA0;2pm PST Tuesday 25 November.&#xA0;Become a CSB Loyalty Member to gain early access and be the first to receive exclusive updates.Will there be early access?CSB Loyalty Members will get exclusive early access to The Black Friday Sale. Not a member? Join now to earn points and access exclusive rewards every time you shop.Can I use my rewards or loyalty points during The Black Friday Sale?Yes! Loyalty members can use their CSB rewards on purchases during The Black Friday Sale. However, promotions cannot be combined with other discounts or offers outside of The Black Friday Sale. Usual T&amp;Cs apply with Loyalty Rewards and we recommend checking these for full details.Can I return or exchange items purchased during The Black Friday Sale?Absolutely! Items from The Black Friday Sale follow our usual 30-day Returns Policy. The only exception are Final Sale items, which cannot be returned.&#xA0;Here&#x2019;s what you need to know:<ul><li dir="ltr" style="text-decoration:none;">Returns must be made within 30 days of delivery and items must be unworn, unwashed, and with tags attached.</li><li dir="ltr" style="text-decoration:none;">Refunds to the original payment method are available only for first-time customers on their first order.</li><li dir="ltr" style="text-decoration:none;">All other returns that meet the usual Return requirements, are eligible for an exchange or store credit.</li><li dir="ltr" style="text-decoration:none;">Shipping fees, duties, and taxes are non-refundable for change-of-mind returns.</li></ul>For full details, you can read our complete Returns Policy&#xA0;<a href="https://help-apac.shopcsb.com/en-US/csb-returns-policy-2116599" style="text-decoration:none;">here</a>Will items sell out quickly during The Black Friday Sale?Stock is limited for The Black Friday Sale and will not be restocked during the sale once sold out, so be sure to shop early!Can I pre-order items or reserve stock during The Black Friday Sale?Pre-orders aren&#x2019;t available during The Black Friday Sale. To help you secure your items, products added to your cart are reserved for one hour.Can I combine The Black Friday Sale offers with other promotions?Gift cards and store credits can be used as a payment method during the Black Friday Sale. However, other promotional codes or discounts can&#x2019;t be combined unless stated otherwise. We recommend checking the Terms &amp; Conditions &#xA0;for full details.How can I contact customer service during The Black Friday Sale?Our Customer Care team is ready to help! You can reach us via email at&#xA0;<a href="mailto:info@shopcsb.com" style="text-decoration:none;">info@shopcsb.com</a>.

For orders containing both pre-sale & in-stock items, all products will be shipped together late December. As a result, we are unable to guarantee your parcel will be delivered before Christmas. If you wish to receive your in-stock items earlier, we

For orders containing&#xA0;both pre-sale &amp; in-stock&#xA0;items, all products will be shipped together late December. As a result, we are unable to guarantee your parcel will be delivered before Christmas.If you wish to receive your in-stock items earlier, we recommend placing a separate order for those pieces so they can be dispatched within 1-3 business days. You can find further information &#xA0;regarding our Seasonal Cut-Offs&#xA0;<a href="https://help.shopcsb.com/en-US/seasonal-shipping-cut-offs-3162065">here</a>.If you wish to make any changes to your order or need any further assistance, our Customer Care Team is here and happy to help at&#xA0;<a href="mailto:info@shopcsb.com" style="text-decoration:none;">info@shopcsb.com</a>

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