We sure do!. All standard shipping options and Australia Post Express can be delivered to a P.O. box or Parcel Locker. DHL Express and VIP Next Day Shipping are not available to ship to P.O. Boxes or military addresses. To have your order delivered t
Shipping & Delivery Policy. For a full list of shipping locations, costs, estimated delivery times, and duties/taxes, please refer here. Dispatch & Delivery Times:. Missing Deliveries:. Damaged Deliveries:. Important Notes:
We offer a variety of shipping options based on your location and the items you're purchasing. If your order is over $115 USD, we offer free standard delivery. Please note that the total must be over $115 USD after any discounts, rewards, or promotio
Once your order has been dispatched from our warehouse, you will receive a tracking number via email. You can also track your order by logging into your CSB account and navigating to the ‘My Orders’ page. You can access this page by logging into your
If your tracking shows that your order has been delivered but you cannot locate the parcel, please follow these steps:. Check your mailbox and property: Look around your property for any areas where the parcel may have been tucked away out of sight,
For customers outside of Australia, please note that your order may be subject to customs clearance, as well as duties and taxes imposed by the destination country. These fees are beyond the control of CSB, and the amounts can vary significantly depe
DHL cannot deliver to PO Boxes and cannot accept Military addresses.
Our dispatch timeframes are based on AEST business days and public holidays. In-stock Orders: We will aim to ship orders within 1 business day of your order being placed. Sale/Launch Periods: Expect up to 7 business days for dispatch due to high orde
If your parcel has been returned to sender, it may be due to one of the following reasons:. Once the parcel is returned to our warehouse, our team will be able to resend it to you. If you notice that your order is being returned, please contact us as
Orders placed by 10 am AEST from Monday to Friday (excluding public holidays) will be dispatched on the same day. Orders placed after 10 am AEST or over the weekend will be dispatched on the next business day. For US customers, please allow a dispatc
We have resumed shipping to Israel and are proceeding with usual operations. Please note, there are currently limited flights to Israel which may affect shipping timeframes. Thank you for your patience and understanding.
We sincerely apologize for the delay with your parcel. While we strive to deliver excellent service, certain shipping and handling factors are beyond our control, which can sometimes cause delays. If your tracking hasn’t updated in 5 business days,
We can confirm this is not a scam. You can read more about duties and taxes here. You may receive an email from DHL which will quote a waybill number that will match with your tracking number. Standard orders going to Europe will arrive at the custom
We offer signature upon delivery only for DHL Express shipping options. This means that the parcel cannot be delivered unless an authorized person is present to sign for it. For standard delivery, the parcel can be left in a safe location if you are
We understand how frustrating it can be when a parcel goes missing, and we’re here to assist you! Please follow these steps to help us resolve the situation:. If your order hasn’t received any tracking updates within 7 business days, please reach out
To our valued US Community: We wanted to share an update on orders placed after May 1st. Due to shifting import regulations, US orders will be subject to delivery delays. We’re actively developing a plan to ensure continued access to our products wit
If your ShopApp isn't showing your order as "Shipped," it’s likely because the order is still being processed or dispatched. Typically, orders are shipped within 1-5 business days. If it's been longer than that and your status still shows "Ready to S
If you've made an error in your shipping address, please contact us immediately at [email protected]. Our team will make every effort to update the address before the parcel is shipped. However, please be aware that due to a high volume of inquiries,