Shipping & Delivery
Shipping Locations & Timeframes
Orders are dispatched from our warehouses based on location & stock availability:. US Warehouse: Dispatched within 1–2 business days. Australian Warehouse: Dispatched within 2–4 business days. Please note that during national/public holidays, launch
Shipping & Delivery Policy
For detailed information on available shipping locations and estimated delivery times, please refer here. Orders are dispatched Monday to Friday, excluding national holidays, pre-orders, or presale items. Orders are dispatched from our warehouses bas
How do I track my order?
Once your order has been dispatched from our warehouse, you will receive a tracking number via email. You can also track your order by logging into your CSB account and navigating to the ‘My Orders’ page. You can access this page by logging into your
My order has been delivered, but I haven’t received it
If your tracking shows that your order has been delivered but you cannot locate the parcel, please follow these steps:. Check your mailbox and property: Look around your property for any areas where the parcel may have been tucked away out of sight,
My parcel was returned to sender, what should I do?
If your parcel has been returned to sender, it may be due to one of the following reasons:. Once the parcel is returned to our warehouse, our team will be able to resend it to you. If you notice that your order is being returned, please contact us as
Do you offer free shipping?
We offer a variety of shipping options based on your location and the items you're purchasing. If your order is over $150 USD, we offer free standard delivery. Orders that are shipped from our Australian warehouse will incur a $5 shipping fee regardl
Do you offer a Signature on delivery service?
No, we do not offer a signature-on-delivery service. It is the customer's responsibility to ensure that the delivery address provided is safe and secure for the parcel to be received.
Do I need to pay import duties and taxes on US orders?
No — from May 1st 2025 you won’t need to pay any import duties or taxes on orders shipped to the United States. We cover all applicable duties and taxes, so there are no additional fees at checkout or on delivery. The price you see is the final price
What should I do if I’ve entered the wrong shipping address?
If you've made an error in your shipping address or need to make any order changes, please note the following:. You have 30 minutes after placing your order to make any changes. During this time, you can make any amendments by using the "View or Edit