Orders are dispatched from our warehouses based on location & stock availability:. US Warehouse: Dispatched within 1–2 business days. Australian Warehouse: Dispatched within 2–4 business days. Please note that during national/public holidays, launch
For detailed information on available shipping locations and estimated delivery times, please refer here. Orders are dispatched Monday to Friday, excluding national holidays, pre-orders, or presale items. Orders are dispatched from our warehouses bas
Once your order has been dispatched from our warehouse, you will receive a tracking number via email. You can also track your order by logging into your CSB account and navigating to the ‘My Orders’ page. You can access this page by logging into your
If your tracking shows that your order has been delivered but you cannot locate the parcel, please follow these steps:. Check your mailbox and property: Look around your property for any areas where the parcel may have been tucked away out of sight,
If your parcel has been returned to sender, it may be due to one of the following reasons:. Once the parcel is returned to our warehouse, our team will be able to resend it to you. If you notice that your order is being returned, please contact us as
No, we do not offer a signature-on-delivery service. It is the customer's responsibility to ensure that the delivery address provided is safe and secure for the parcel to be received.
No — from May 1st you won’t need to pay any import duties or taxes on orders shipped to the United States. We cover all applicable duties and taxes, so there are no additional fees at checkout or on delivery. The price you see is the final price you’
If you've made an error in your shipping address or need to make any order changes, please note the following:. You have 30 minutes after placing your order to make any changes. During this time, you can make any amendments by using the "View or Edit
We have resumed shipping to Israel and are proceeding with usual operations. Please note, there are currently limited flights to Israel which may affect shipping timeframes. Thank you for your patience and understanding.
We understand how frustrating it can be when a parcel goes missing, and we’re here to assist you! Please follow these steps to help us resolve the situation:. If your order hasn’t received any tracking updates within 7 business days, please reach out
If your ShopApp isn't showing your order as "Shipped," it’s likely because the order is still being processed or dispatched. Typically, orders are shipped within 1-5 business days. If it's been longer than that and your status still shows "Ready to S