Shipping & Delivery
Shipping Locations & Timeframes
Orders are dispatched from our warehouses based on location & stock availability:. US Warehouse: Dispatched within 1–2 business days. Australian Warehouse: Dispatched within 2–4 business days. Please note that during national/public holidays, launch
Tracking, Delays & Lost Parcels
Once your order has been dispatched, you’ll receive a tracking number via email. You can also track your order anytime by logging into your CSB account and viewing the My Orders section. Delivery delaysWhile we always aim for fast delivery, carrier d
Delivered, Missing or Returned Orders
My order says delivered, but I can’t find itIf your tracking shows as delivered but you can’t locate your parcel, we recommend:. Checking around your property, mailbox, safe places, reception areas, or mail rooms. Asking household members or neighbou
Will I have to pay duties, taxes, or tariffs on my order?
United States ordersUS customers will not be charged any duties, tariffs, or import taxes on their order. However, state sales tax may apply, which is calculated and shown at checkout based on your shipping address. Most US orders are fulfilled from
Can I change my shipping address after placing an order?
We offer a 30-minute edit window after checkout, where you can make changes to your order directly through your order confirmation email. As our warehouse team works quickly to dispatch orders, we’re unable to guarantee any changes outside of this wi
Do you offer free shipping?
For US customers, we offer free standard delivery on orders over $150 USD. Please note that this applies to orders shipped from our US warehouse. If your order is shipped from our Australian warehouse, a $5 USD shipping fee will apply, even if your o
Shipping Disruptions - 2026
Why can’t I place an order to my country?. Due to current airspace restrictions affecting global flight routes in parts of the Middle East, our courier partners have temporarily restricted deliveries to some countries. Unfortunately, this means we’re