Order Assistance
Can I cancel my order or make changes after it’s been placed?
If you've need to make any order changes, please note the following:. You have 30 minutes after placing your order to make any changes. During this time, you can make any amendments by using the "View or Edit Order" link in your confirmation email to
I haven’t received my confirmation email. What should I do?
Sometimes confirmation emails may end up in your spam or junk folder, so please check there first. All confirmation emails are sent from [email protected]. If you still haven't received it, please contact us at [email protected] with your order number
Why is my CSB gift card showing as invalid?
It’s possible that your gift card was issued in our Australian store, which is why it’s showing as "INVALID" on our international site (or vice versa). Not to worry—our customer care team can easily fix this. Just send us an email at [email protected]
Why does an item shows as sold out before launch?
Our system will continue to display "Sold Out" messaging until stock is officially loaded at the dedicated launch time. To ensure the latest availability, we recommend refreshing the app at launch time so you can add your items to the cart as soon as