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If all products on our website are appearing as sold out, it&#x2019;s usually because we&#x2019;re currently unable to ship to the country or region selected on your account.Product availability is linked to your selected shipping destination, so if we don&#x2019;t currently service that location, items may automatically display as unavailable or sold out.We recommend checking:<ul data-start="410" data-end="505"><li data-section-id="11bs8e6" data-start="410" data-end="458" style="font-size: 16px;">Your selected country or region on the website</li><li data-section-id="1etu0q3" data-start="459" data-end="505" style="font-size: 16px;">The shipping destination entered at checkout</li></ul>If everything looks correct or you need any assistance, please reach out to our Customer Care team at <a data-start="611" data-end="627" rel="noopener">info@shopcsb.com</a>. We&#x2019;re always happy to help.

If all products on our website are appearing as sold out, it’s usually because we’re currently unable to ship to the country or region selected on your account. Product availability is linked to your selected shipping destination, so if we don’t curr

Why Is Everything Showing as Sold Out?

Order Assistance

CSB Returns Policy

Will I have to pay return & handling fees?

Are there any exclusions from the returns policy?

Can I return sale items?

How do I return my exchange order?

I have a faulty item, what should I do?

Return Policy

Why is my item not eligible for a return?

I removed the tags from my items, can I still return them?

Why don't you offer return labels to my country?

How do Afterpay/Paypal pay in 4 refunds work?

Can I use my discount after a return?

Why does an item show in stock but isn’t available for my exchange?

Booking a Return

My return has been delivered but I haven’t received my refund/exchange store credit?

I have returns from different orders, can I put them all in one return package?

How can I find my return label?

What should I do if my size isn’t available for exchange?

Return Processing & Shipping

Returns & Exchanges

How do I join the CSB Rewards program?

Do my rewards points expire?

How much do I have to spend to maintain my rewards level?

My rewards points are missing but didn't check out?

My rewards code will not apply to my cart?

Do I get a birthday reward?

How do I check and redeem my rewards points on your website?

How do I check and redeem my CSB rewards points on the app?

How long does it take for points to appear in my rewards account?

How can I leave a review on my CSB products?

Can I earn points for purchases made before joining the program?

I can't access my CSB account?

Rewards & Loyalty

Shipping Locations & Timeframes

Shipping & Delivery Policy

How do I track my order?

My order has been delivered, but I haven’t received it

My parcel was returned to sender, what should I do?

Do you offer free shipping?

Do you offer a Signature on delivery service?

Do I need to pay import duties and taxes on US orders?

What should I do if I’ve entered the wrong shipping address?

Shipping Disruptions - 2026

Shipping & Delivery

Can I cancel my order or make changes after it’s been placed?

Can I have my parcel redirected to a different address?

Does CSB have physical stores?

Why does an item shows as sold out before launch?

What should I do if I received the wrong item?

Can I use more than one discount per order?

I did not receive my sign up discount code?

2025 Best Sellers Giveaway Terms & Conditions

Valentines Giveaway Terms & Conditions

IM Leisure Tank Giveaway Terms & Conditions

Win a $1500 CSB Wardrobe Giveaway

Discounts & Promotions

How can I collaborate with CSB?

Brand Partnerships with CSB

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CSB in Miami Store Terms and Conditions

Marketing, Collaborations & Events

What is the Form fabric?

What is the Serenity fabric?

What is the Freedom fabric?

What is the Fade fabric?

What is the Activluxe fabric?

How do I wash & care for my CSB items?

Are your items sweat proof?

Where are your products made?

Our Fabrics

Do you have a size guide?

How do I choose the right size?

Sizing

Product

I can't find my country on the CSB App?

What payment options do you offer?

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I've got a gift card, how can I use it?

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Accounts & Checkout

End of Season Edit FAQs

Why Is Everything Showing as Sold Out?Updated a day ago