When Will My Instant Exchange Hold Be Released?Updated an hour ago

When you book an instant exchange, a pre-authorisation hold is placed on your nominated debit or credit card. The hold is expected to be released once your original return has been received and processed at our warehouse. Please allow up to 10 business days for your return to be delivered and processed.

Once the hold has been released, your bank may take additional time to update the pending transaction and reflect the funds as available in your account.

Your exchange is processed as soon as your return booking is confirmed, allowing your replacement to be sent without waiting for your original items to arrive at our warehouse.

To avoid being charged for your instant exchange, please send your original items back using the provided return label within 14 days of booking your exchange.

Please note, instant exchanges are currently available to customers located in the United States and Australia only.