Your CSB points can expire. Points earned have a rolling expiry of 12 months from the date of issue. If not redeemed within this period, they will expire and not be retrievable. Please note, that each set of points expires individually after 12 month
If you notice that your rewards points or code are missing, don’t worry—you can still access it through your account. Here’s how:. If you're trying to use an unclaimed code but receive the message “discount does not apply to the items in your cart,”
If you believe you have redeemed a code but forgot to apply it at checkout, don't worry! Simply log into your account via the CSB app. Once logged in, click on the star icon at the top right corner, which will direct you to MY ACCOUNT > REWARDS HISTO
Please note that our reward and discount promotion codes cannot be used in conjunction with any other offers, promotions, or bundle offers, and they require a minimum spend of $79. If you're experiencing issues using your code, it's possible that it
If you're not yet a CSB rewards member, you're missing out on exclusive member offers and promotions!. Signing up is quick and easy – just enter your full name, email, and set a password here. If you're having trouble logging into your account, it's
How to Earn & Redeem Points:. Important Notes:
If you have a CSB Loyalty Account, you can receive a birthday reward based on your Level! To add your birthday to your account:. Rewardable Points by Level:. Minimum spend applies:. Note: Birthdates can only be entered once and cannot be changed. Not
If you're not yet part of our rewards program, you're missing out on some fantastic benefits! Our members earn points for orders, enjoy birthday discounts, get exclusive access to launches, and much more. Birthday Rewards:. Loyalty Rewards:. You can
To access your points in the CSB app, ensure you are logged into your account.
Our rewards tiers are based on a 12-month spend, and the timer is activated once a tier is reached. The tiers are as follows:. If you have any questions about these tiers, feel free to reach out to our customer service team via [email protected].
Points for purchases will be automatically updated in your account within minutes of placing an order. However, points for product reviews require a little more time, as they are awarded after the review is submitted and approved. Once you've submitt
As our AU and International stores operate independently, please note that Rewards members are unable to transfer points between the two stores. Each store's rewards program is separate, and points earned in one will not be valid for use in the other
Invite your friends to shop with us and share the love with a $20 discount on their first purchase! As a thank you, you'll also receive $20 off in the form of 1000 loyalty points once their order is shipped. Start referring and enjoy the rewards!
We offer our community the opportunity to leave reviews on all items purchased from our site. While you can leave a review directly on the product page, to earn loyalty points for your reviews, please follow the process outlined below:. Place Your Or
Purchases made within the 12 months prior to creating an account will count towards your Loyalty tier at the time of account creation. However, please note that the points from these past orders will not be added to your account.
We’re sorry to hear you’re having trouble accessing your CSB loyalty account. Here are a few troubleshooting steps to help resolve the issue:. Check if you're logging into the correct store/app for your location:. If you are shopping from America, Eu
How to Earn & Redeem Points:. Important Notes:.