How do I earn and track my CSB Rewards points?Updated 7 days ago

How do CSB Rewards tiers and points work?

Purchases made within the 12 months prior to creating an account will be counted towards your Loyalty tier at the time your account is created. However, please note that points from past orders will not be added retroactively.

Earning points

Points from purchases are typically updated in your account within minutes of placing an order, provided the purchase is made while logged into your account.

Points for product reviews take a little longer, as they are awarded once the review is submitted and approved. After receiving the review request email (sent 14 days after purchase), it can take up to 2 weeks for points to be applied.

Please note:

• Points can only be earned on purchases made while logged into your CSB account.

Missing points or reward codes

If you’ve redeemed points for a coupon code and can no longer find it, please contact us at [email protected]. We can help by either reissuing your code or refunding your points so you can redeem again.

CSB Rewards tiers (12-month spend)

Our rewards tiers are based on a 12-month rolling spend, and the timer begins once you reach a tier.

• Member: $0

• Level 1: $1 – $349 AUD/USD

• Level 2: $350 – $1,099 AUD/USD

• Level 3:

  • APAC: $1,100 – $2,499 AUD

  • ROW: $1,100 – $2,199 USD

• Level 4:

  • APAC: $2,500+ AUD

  • ROW: $2,200+ USD

If you have any questions about your tier or rewards, our Customer Service team is always happy to help at [email protected].