Return Policy
CSB Returns Policy
As of 7th of October 2025, all returns are subject to the following policy. Start a return here. Returns & Refunds Policy. At CSB, we want you to love your pieces — but if something isn’t quite right, you’re welcome to return your order within 30 day
Will I have to pay return & handling fees?
We have recently introduced an optional add-on at checkout ‘Pay now for pre-paid Returns’ that allows you to unlock pre-paid returns for a small fee. By adding this to your order, you’ll gain added flexibility and convenience when returning eligible
Are there any exclusions from the returns policy?
The following items are not eligible for return:
Can I return sale items?
Sale items can be returned unless they are marked as final sale and not eligible for returns, store credit, or exchanges. If you receive an incorrect or faulty sale item, please contact us at [email protected] with a photo attached.
I have a faulty item, what should I do?
We are genuinely sorry to hear that you have received a faulty item. We understand how disappointing it can be, and we always aim to provide top-quality products. However, despite our best efforts, sometimes issues can slip through due to the scale o
How do I return my exchange order?
All customers are eligible to return their exchange order within 30 days of delivery. To return your exchange order:. Visit our returns portal here and use your new exchange order number to initiate the return. For more details, refer to our Return P