This policy is for orders placed prior to August 4th 2025. For orders placed after August 2025 see here. You can return your items within 30 days of delivery if they meet our return requirements listed below:. Please note: Returns cannot be processed
The following items are not eligible for return:
As of August 4th 2025, customers who have placed orders with CSB are eligible for a refund for their items which is subject to a handling fee. Lodge your order number and email address via our return portal here. Select the items you are returning a
Sale items can be returned unless they are marked as final sale and not eligible for returns, store credit, or exchanges. If you receive an incorrect or faulty sale item, please contact us at [email protected] with a photo attached.
Your original shipping fees cover both the shipping and handling of your original order, and unfortunately, these will not be refunded if you choose to return your items. Additionally, we are unable to reimburse any duties or taxes incurred on your o
We are genuinely sorry to hear that you have received a faulty item. We understand how disappointing it can be, and we always aim to provide top-quality products. However, despite our best efforts, sometimes issues can slip through due to the scale o
Orders placed prior to 4th August 2025 are subject to our returns policy which can be found here. As of 4th of August 2025, all returns are subject to the following policy. Products purchased via shopcsb.com are eligible for exchange, store credit, o
Customers who make a purchase at the CSB LA Pop-Up have 30 days from the date of purchase to return items for store credit, exchange, or refund. Store Credit or Exchange: Return shipping is free when opting for store credit or an exchange. A prepaid