As of 7th of October 2025, all returns are subject to the following policy:. Returns & Refunds Policy. At CSB, we want you to love your pieces — but if something isn’t quite right, you’re welcome to return your order within 30 days of delivery, as lo
Important Update: Returns Temporarily Suspended in Canada. Due to the Canada Post strike that began on September 25th, 2025, all returns and exchanges for Canada orders are currently temporarily suspended. We will resume return and exchange services
The following items are not eligible for return:
Sale items can be returned unless they are marked as final sale and not eligible for returns, store credit, or exchanges. If you receive an incorrect or faulty sale item, please contact us at [email protected] with a photo attached.
Your original shipping fees cover both the shipping and handling of your original order, and unfortunately, these will not be refunded if you choose to return your items. Additionally, we are unable to reimburse any duties or taxes incurred on your o
We are genuinely sorry to hear that you have received a faulty item. We understand how disappointing it can be, and we always aim to provide top-quality products. However, despite our best efforts, sometimes issues can slip through due to the scale o
We have recently introduced an optional add-on at checkout ‘Pay now for pre-paid Returns’ that allows you to unlock pre-paid returns for a small fee. By adding this to your order, you’ll gain added flexibility and convenience when returning eligible
Orders placed after 7th October 2025 are subject to the returns policy found here. Orders placed from 17th September 2025 to 7th of October 2025, are subject to the following return policy:. Returns & Refunds Policy. At CSB, we want you to love your