Warranty PolicyUpdated 2 hours ago
Overview
We are committed to the quality and performance of our CSB products. In addition to your rights under applicable consumer protection laws, we offer a Quality Guarantee for eligible products, as outlined below.
Quality Guarantee
Our CSB quality guarantee is restricted to one (1) year from the date of your CSB purchase, and proof of purchase is required. This limited guarantee does not apply to Products impacted by ordinary wear and tear, personal preference, misuse or accidents. For Products where the Quality Guarantee does not apply, please see our Return Policy.
Our products go through extensive testing to ensure they perform for their intended use. We feel that this time frame allows you to experience your item and make sure you love it. Beyond one year, we’ll consider items with clear product defects on a case-by-case basis.
All quality returns are handled on a case-by-case basis. If you’ve had your item less than a year, our team will offer a resolution that satisfies your specific concern.
What’s Covered
Manufacturing faults, including:
Seam failures or stitching coming undone
Fabric defects (e.g. holes not caused by wear)
Faulty zippers, clasps, or hardware
Significant colour bleeding or dye issues (outside of care expectations)
What’s Not Covered
General wear and tear (e.g. pilling, fading over time)
Damage from incorrect care (e.g. hot washes, tumble drying if not recommended)
Snagging, pulls, or abrasions from external surfaces
Items used outside intended purpose (e.g. high-friction sports for lifestyle pieces)
Change of mind, sizing, or fit issues (handled via returns policy instead)
Assessment Process
If you believe your item has a manufacturing fault, please complete our quality guarantee review here with:
Your order number or proof of purchase
A description of the issue
Clear photos of the product and fault
All claims are assessed individually. If your product is found to have a manufacturing fault, we will offer a remedy in line with your rights and/or our quality guarantee, which may include repair, replacement, or refund depending on the circumstances. Product may be required to be returned for further assessment.