Return Processing & Shipping
I sent my return without using the Returns Portal — what do I do?
If your return was not lodged through our Returns Portal, please note that the return remains your responsibility and we cannot guarantee it will be processed correctly without the required return information. If you have already sent your return usi
My return has been delivered — when will I receive my refund, exchange, or store credit?
Once your return has been marked as delivered by the courier, it still needs to be reviewed and processed by our warehouse team before your refund, exchange, or store credit can be completed. Please allow up to 10 business days for your return to be
Can I combine multiple returns into one package?
At this stage, we’re unable to merge multiple returns from different orders into one parcel. To ensure your return is processed correctly and without delays, we kindly ask that each return is sent back separately using the return label provided for t
I accidentally returned a non-CSB item — what happens now?
If you’ve accidentally included a non-CSB item in your return, please contact our Customer Care team as soon as possible. Due to the high volume of returns processed by our warehouse, we will do our best to locate the item for you. However, please no
How do I find my return label?
Once you’ve completed your return through our Returns Portal, your return label will be available on the final confirmation page for you to download, print, and attach to your parcel. If you don’t have access to a printer at home, many post offices a