Return Processing & Shipping
My return has been delivered but I haven’t received my refund/exchange store credit?
Store credits and exchanges are processed once your return has been scanned as delivered by the courier and reviewed by our team. If you're expecting a store credit, please check your junk/spam folder in case the email has landed there. If you still
I have returns from different orders, can I put them all in one return package?
Unfortunately, we are unable to merge returns together. To ensure that we can process your return efficiently, we kindly ask that you return each item using the label provided for the exact products you are returning. This helps our team handle your
How can I find my return label?
Once you've reached the final page on the returns portal, you will be issued a return label to download, print, and attach to your parcel. You will also receive a packing slip. If you forget to include it in your return, don't worry—our team can stil
What should I do if my size isn’t available for exchange?
If your size isn't available for exchange, we recommend opting for a store credit instead, which can be used at any time. We're always listening to our customers, and we aim to bring back popular items, so keep an eye on restock notifications for you