Can I return for a refund?Updated a month ago

As of August 4th 2025,  customers who have placed orders with CSB are eligible for a refund for their items which is subject to a handling fee.

1. Lodge your order number and email address via our return portal here

2. Select the items you are returning and the reason for return. After selecting your items, click the "Next" button at the bottom of the screen.

3. Choose the return outcome: "Return Item"

4. Select "RETURN FOR $XX DIRECTLY" when the pop-up appears, and then choose "RETURN FOR REFUND TO ORIGINAL PAYMENT METHOD." 

The handling fee will be deducted from your refund amount.

Once your return is reviewed by our team, your refund will be processed. Please allow 1-3 business days for the funds to appear in your original payment method account.

If you have a faulty item and wish to request a refund, please email us with photos of the faulty item at [email protected].