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CSB Help Center

We offer a range of payment options to make checkout as seamless as possible.Our accepted payment methods include:<ul data-start="161" data-end="365"><li data-section-id="t2ipid" data-start="161" data-end="173">Visa</li><li data-section-id="17529vk" data-start="174" data-end="192">Mastercard</li><li data-section-id="1fpwirg" data-start="193" data-end="224">American Express (Amex)</li><li data-section-id="a341uw" data-start="225" data-end="242">Apple Pay</li><li data-section-id="aaqdj1" data-start="243" data-end="257">PayPal</li><li data-section-id="jpcock" data-start="258" data-end="274">Shop Pay</li><li data-section-id="1njbzt9" data-start="275" data-end="330">Afterpay (available in selected regions only)</li><li data-section-id="1chmgpe" data-start="331" data-end="365">Zip Pay (Australia only)</li></ul>Available payment methods may vary depending on your region. You&#x2019;ll be able to view all available options at checkout before completing your order.

We offer a range of payment options to make checkout as seamless as possible. Our accepted payment methods include:. Available payment methods may vary depending on your region. You’ll be able to view all available options at checkout before completi

What payment methods do you accept?

Accounts & Checkout

CSB Returns Policy

European Union Right of Withdrawal

Will I have to pay return & handling fees?

Are there any exclusions from the returns policy?

Can I return sale items?

How do I return my exchange order?

I have a faulty item, what should I do?

Return Policy

Why is my item not eligible for a return?

I removed the tags from my items, can I still return them?

Why don't you offer return labels to my country?

How do Afterpay/Paypal pay in 4 refunds work?

Can I use my discount after a return?

Why does an item show in stock but isn’t available for my exchange?

Booking a Return

My return has been delivered but I haven’t received my refund/exchange store credit?

I have returns from different orders, can I put them all in one return package?

How can I find my return label?

What should I do if my size isn’t available for exchange?

Return Processing & Shipping

Returns & Exchanges

How do I join the CSB Rewards program?

Do my rewards points expire?

How much do I have to spend to maintain my rewards level?

My rewards points are missing but didn't check out?

My rewards code will not apply to my cart?

Do I get a birthday reward?

How do I check and redeem my rewards points on your website?

How do I check and redeem my CSB rewards points on the app?

How long does it take for points to appear in my rewards account?

How can I leave a review on my CSB products?

Can I earn points for purchases made before joining the program?

I can't access my CSB account?

Rewards & Loyalty

Shipping Locations & Timeframes

Shipping & Delivery Policy

How do I track my order?

My order has been delivered, but I haven’t received it

My parcel was returned to sender, what should I do?

Do you offer free shipping?

Do you offer a Signature on delivery service?

Do I need to pay import duties and taxes on US orders?

What should I do if I’ve entered the wrong shipping address?

Shipping Disruptions - 2026

Shipping & Delivery

Can I cancel my order or make changes after it’s been placed?

Can I have my parcel redirected to a different address?

Does CSB have physical stores?

Why does an item shows as sold out before launch?

What should I do if I received the wrong item?

Why Is Everything Showing as Sold Out?

Order Assistance

Can I use more than one discount per order?

I did not receive my sign up discount code?

2025 Best Sellers Giveaway Terms & Conditions

Valentines Giveaway Terms & Conditions

IM Leisure Tank Giveaway Terms & Conditions

Win a $1500 CSB Wardrobe Giveaway

Discounts & Promotions

How can I collaborate with CSB?

Brand Partnerships with CSB

How do I unsubscribe from email & SMS?

CSB in Miami Store Terms and Conditions

Marketing, Collaborations & Events

What is the Form fabric?

What is the Serenity fabric?

What is the Freedom fabric?

What is the Fade fabric?

What is the Activluxe fabric?

How do I wash & care for my CSB items?

Are your items sweat proof?

Where are your products made?

Our Fabrics

Do you have a size guide?

How do I choose the right size?

Sizing

Product

How do I download the CSB app?

How do I find my gift card or store credit?

How do I redeem my gift card or store credit?

I’m having trouble logging into my account...

End of Season Edit FAQs

What payment methods do you accept?Updated 5 days ago