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CSB Help Center

A pre-order gives you the opportunity to purchase selected CSB styles before they&#x2019;re officially available on our site.Your pre-order is confirmed as soon as you complete checkout and will be dispatched once the item is received and ready to ship from our warehouse. Your estimated shipping timeframe will be shown on the product page and in your order confirmation.Please note, the shipping timeframe refers to the expected dispatch timeframe, not the delivery date. Your order may be dispatched sooner, and delivery timeframes begin once your order has left our warehouse.

A pre-order gives you the opportunity to purchase selected CSB styles before they’re officially available on our site. Your pre-order is confirmed as soon as you complete checkout and will be dispatched once the item is received and ready to ship fro

What is a pre-order?

Pre-Orders

CSB Returns Policy

Will I have to pay return & handling fees?

Are there any exclusions from the returns policy?

Will you refund my shipping fees if I make a return?

I have a faulty item, what should I do?

Can I return sale items?

European Union Right of Withdrawal

Return Policy

Why can’t I return my item?

I removed the tags from my items, can I still return them?

Why don't you offer return labels to my country?

What happens if my card has been cancelled and I’m waiting for a refund?

Can I return my exchange order?

Why does an item show in stock but isn’t available for my exchange?

Booking a Return

I sent my return without using the Returns Portal — what do I do?

My return has been delivered — when will I receive my refund, exchange, or store credit?

Can I combine multiple returns into one package?

I accidentally returned a non-CSB item — what happens now?

How do I find my return label?

Return Processing & Shipping

Returns

Can I cancel my order or make changes after it’s been placed?

Can I have my parcel redirected to a different address?

Does CSB have physical stores?

Why does an item shows as sold out before launch?

What should I do if I received the wrong item?

Why is everything showing as sold out?

Who should I contact about my TikTok order?

Order Assistance

Shipping Locations & Timeframes

Tracking, Delays & Lost Parcels

Delivered, Missing or Returned Orders

Will I have to pay duties, taxes, or tariffs on my order?

Can I change my shipping address after placing an order?

Do you offer free shipping?

Shipping Disruptions - 2026

Shipping & Delivery

What is the CSB Rewards Program?

How do I earn and track my CSB Rewards points?

How do I redeem my CSB Rewards points and discounts?

Why are my rewards points missing or not working?

Do CSB Rewards points expire or transfer between currencies?

How do I leave a review for rewards?

How do CSB Birthday Rewards work?

Will I earn CSB Rewards points if I purchase through TikTok?

CSB Rewards

Which CSB fabric is right for me?

How do I find the right size?

How can I find out when an item is restocked?

Is your packaging sustainable and recyclable?

What crops do you suggest for a larger bust?

How do I wash & care for my CSB items?

Are CSB fabrics sweat proof?

Product & Sizing

How do pre-orders work?

Can I change or cancel my pre-order?

What happens if my pre-order is delayed?

Can I return my pre-order?

Can I use more than one discount per order?

I did not receive my sign up discount code?

Discounts & Promotions

How do I download the CSB app?

How do I find my gift card or store credit?

What payment methods do you accept?

How do I redeem my gift card or store credit?

I’m having trouble logging into my account...

Accounts & Checkout

How can I collaborate with CSB?

Brand Partnerships with CSB

How do I unsubscribe from email & SMS?

260 Sample Sale

Marketing, Collaborations & Events

What is a pre-order?Updated an hour ago