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CSB Help Center

Please ensure you are using the correct app for your region and currency.For customers in North America, Europe, and the UK, please ensure you have downloaded the correct app:<ul data-start="479" data-end="667"><li data-start="479" data-end="558" style="font-family: Inter; font-size: 16px;">iOS: <a data-start="490" data-end="556" rel="noopener" target="_new" href="https://apps.apple.com/us/app/csb-us/id6447372527" style=" text-decoration: none;">Download here</a></li><li data-start="559" data-end="667" style="font-family: Inter; font-size: 16px;">Android: <a data-start="574" data-end="665" rel="noopener" target="_new" href="https://play.google.com/store/apps/details?id=co.tapcart.app.id_zRShWXHOb7" style=" text-decoration: none;">Download here</a></li></ul>

Please ensure you are using the correct app for your region and currency. For customers in North America, Europe, and the UK, please ensure you have downloaded the correct app:

I can't find my country on the CSB App?

Accounts & Checkout

CSB Returns Policy

Will I have to pay return & handling fees?

Are there any exclusions from the returns policy?

Can I return sale items?

I have a faulty item, what should I do?

How do I return my exchange order?

Return Policy

Why is my item not eligible for a return?

I removed the tags from my items, can I still return them?

Why don't you offer return labels to my country?

How do Afterpay/Paypal pay in 4 refunds work?

Can I use my discount after a return?

Why does an item show in stock but isn’t available for my exchange?

Booking a Return

My return has been delivered but I haven’t received my refund/exchange store credit?

I have returns from different orders, can I put them all in one return package?

How can I find my return label?

What should I do if my size isn’t available for exchange?

Return Processing & Shipping

Returns & Exchanges

How do I join the CSB Rewards program?

Do my rewards points expire?

How much do I have to spend to maintain my rewards level?

My rewards points are missing but didn't check out?

My rewards code will not apply to my cart?

Do I get a birthday reward?

How do I check and redeem my rewards points on your website?

How do I check and redeem my CSB rewards points on the app?

How long does it take for points to appear in my rewards account?

How can I leave a review on my CSB products?

Can I earn points for purchases made before joining the program?

I can't access my CSB account?

Rewards & Loyalty

Shipping Locations & Timeframes

Shipping & Delivery Policy

How do I track my order?

My order has been delivered, but I haven’t received it

My parcel was returned to sender, what should I do?

Do you offer free shipping?

Do you offer a Signature on delivery service?

Do I need to pay import duties and taxes on US orders?

What should I do if I’ve entered the wrong shipping address?

Shipping & Delivery

Can I cancel my order or make changes after it’s been placed?

I haven’t received my confirmation email. What should I do?

Why is my CSB gift card showing as invalid?

Why does an item shows as sold out before launch?

Order Assistance

Can I use more than one discount per order?

I did not receive my sign up discount code?

2025 Best Sellers Giveaway Terms & Conditions

Valentines Giveaway Terms & Conditions

Discounts & Promotions

How can I collaborate with CSB?

Brand Partnerships with CSB

Does CSB have stockists or offer wholesale partnerships?

How do I unsubscribe from email & SMS?

I'm interested in a career at CSB, where can I apply?

Marketing, Collaborations & Events

What is the Form fabric?

What is the Serenity fabric?

What is the Freedom fabric?

What is the Fade fabric?

What is the Activluxe fabric?

How do I wash & care for my CSB items?

Are your items sweat proof?

Where are your products made?

Our Fabrics

Do you have a size guide?

How do I choose the right size?

Sizing

Product

What payment options do you offer?

I can't log into my app?

I've got a gift card, how can I use it?

How do I download the CSB app?

How can I check my gift card/store credit balance?

I can't find my country on the CSB App?Updated a month ago