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CSB Help Center

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To unsubscribe from our marketing emails, simply scroll to the bottom of the most recent email you received from CSB and click Unsubscribe. Please note that by unsubscribing, you'll no longer receive marketing updates, including new launches, restock

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Marketing, Collaborations & Events

CSB Returns Policy

European Union Right of Withdrawal

Will I have to pay return & handling fees?

Are there any exclusions from the returns policy?

Will you refund my shipping fees if I make a return?

I have a faulty item, what should I do?

Can I return sale items?

Return Policy

Why can’t I return my item?

I removed the tags from my items, can I still return them?

Why don't you offer return labels to my country?

What happens if my card has been cancelled and I’m waiting for a refund?

Can I return my exchange order?

Why does an item show in stock but isn’t available for my exchange?

Booking a Return

I sent my return without using the Returns Portal — what do I do?

My return has been delivered — when will I receive my refund, exchange, or store credit?

Can I combine multiple returns into one package?

I accidentally returned a non-CSB item — what happens now?

How do I find my return label?

Return Processing & Shipping

Returns & Exchanges

What is the CSB Rewards Program?

How do I earn and track my CSB Rewards points?

How do I redeem my CSB Rewards points and discounts?

Why are my rewards points missing or not working?

Do CSB Rewards points expire or transfer between currencies?

How do I leave a review for rewards?

How do CSB Birthday Rewards work?

Rewards & Loyalty

Shipping Locations & Timeframes

Tracking, Delays & Lost Parcels

Delivered, Missing or Returned Orders

Will I have to pay duties, taxes, or tariffs on my order?

Can I change my shipping address after placing an order?

Do you offer free shipping?

Shipping Disruptions - 2026

Shipping & Delivery

Can I cancel my order or make changes after it’s been placed?

Can I have my parcel redirected to a different address?

Does CSB have physical stores?

Why does an item shows as sold out before launch?

What should I do if I received the wrong item?

Why is everything showing as sold out?

Order Assistance

Can I use more than one discount per order?

I did not receive my sign up discount code?

Discounts & Promotions

How can I collaborate with CSB?

Brand Partnerships with CSB

CSB in Miami Store Terms and Conditions

Which CSB fabric is right for me?

How do I find the right size?

How can I find out when an item is restocked?

Is your packaging sustainable and recyclable?

What crops do you suggest for a larger bust?

How do I wash & care for my CSB items?

Are CSB fabrics sweat proof?

Product

How do I download the CSB app?

How do I find my gift card or store credit?

What payment methods do you accept?

How do I redeem my gift card or store credit?

I’m having trouble logging into my account...

Accounts & Checkout

How do I unsubscribe from email & SMS?Updated a month ago